Security and trust play a major role in the purchase of items found on Foundinitaly.com. That's why we review all of our partners according to strict quality criteria before they're allowed to list selected inventories and collections with Found in Italy. This includes comprehensive identity and integrity checks as part of the registration process. Every creator, supplier, manufacture on Found in Italy has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other partners. Customer feedback also plays a role in the process.
The amount due is paid to Found in Italy, Trusted Checkout is free for you as a buyer. All listings that offer payment processing via Trusted Checkout Process are marked accordingly. We also include warm-hand off service for selected items if needed. You can pay via all major credit cards such as (Visa or MasterCard) and bank transfer on selected items, or Affirm (currently only available in the USA). The available payment methods are shown on the listing page or checkout page if available.
Every order fully insured and with a tracking number. You can view your order's current status every step of the way. Select items are insured for its full value and will be indicated within the product page.
If you have any doubts about the authenticity of a watch purchased from foundinitaly.com, please get in touch with us using our contact form within 14 days of receiving your order. We will help you find the best possible solution together. In the unlikely case that one can't be found, you'll receive a refund. All items are shipped from the manufactures, creators, artisans themselves this means we exclude any middlemen or fulfillment centers. You will be receiving your items straight from the hands who made them directly from their facilities.
Personal Support in Multiple languages
Our support team speaks upwards than 22 languages and would be happy to offer you any guidance they can throughout the entire purchasing process. Whether you have questions about a particular watch or the purchase itself, the Found in Italy support team is always available to assist you to the best of their ability.