RETURNS // FOUND IN ITALY
RETURNS - NON-CUSTOMIZED ITEMS
If you are not satisfied with your purchase, please return it to us by mail within 30 days of purchase for an exchange or a refund in your original form of payment. (Note: customers in United States & Canada are responsible for return postage.)
Purchases made via PayPal or other third-party payment processors may be returned by mail for a refund to the original account or to Found in Italy for online store credit or Refund.
Due to the nature of customized, bespoke orders, and the fact that they have been specially created or if a one-of-one item, we will not be able to accept returns unless the customized pieces were damaged or faulty when delivered to you. Pre-owned goods sold at FoundinItaly.com have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.
If any of your purchases arrive in a flawed or faulty condition, or without Found in Italy and designer tags attached, please contact Found in Italy for assistance with your return.
RETURNS - Request an RMA
Fill out the return form for your order. Once we receive your request we will accept your return or exchange will be processed once the item tracking shows delivered to the original destination of where it came from - within 3-5 days of delivery your payment will be processed. (Timing of when it will post to your account will vary depending on your bank). Customers are responsible for return postage unless indicated. Please contact our customer care firstname.lastname@example.org if you wish to return an item or fill out this form.